An AI agent that answers your customers on WhatsApp.
It answers your customers around the clock in their own dialect, from your store’s products and their orders or from your business’s files, and hands the chat to your team when it needs a person. From Pro for stores, and from Pro for businesses.
The free trial includes the AI: 7 days for stores, 14 days for businesses
Last updated: 15 October 2026
What does the AI answer for your store’s customers?
It searches your Salla, Zid or Shopify products, which reach it by themselves, and reads your policies, your store information and your notes on each product. You can hide any product from the AI without hiding it in your store.
- Products: the price after discount, whether the product is in stock, its options, and its link
- Order status: it finds the customer’s order from their phone number or the order number — its status, items, total, and the tracking link when there is one
- Your shipping and returns policies and your store information, in your own words
- And in your store itself: an AI assistant in the widget that answers visitors and tracks an order by its number
What does it answer for a business without a store?
You upload your business’s files — menu, price lists, brochures — and the AI reads them once, then answers your customers from them. It reads PDF, Word, text files and images, and writes down what is said in videos and voice recordings. From Pro for businesses.
The business information and policies you write come before the files. If the answer isn’t there, it hands the chat to your team rather than telling the customer “we don’t offer that”.
Which dialect does it reply in?
You pick a country and it replies in that country’s dialect: Saudi, Emirati, Kuwaiti, Qatari, Bahraini, Omani, Yemeni, Egyptian, Sudanese, Jordanian, Palestinian, Syrian, Lebanese, Iraqi, Moroccan, Algerian, Tunisian or Libyan — or in English, French, German, Spanish or Turkish.
It replies in the customer’s own language by default, and you can switch that off so it always uses the voice you chose. In Arabic it stays in a natural spoken dialect even when the customer writes formally. It remembers the recent conversation and the customer’s name from your store.
When does it hand the chat to your team?
It hands the conversation to a person on your team when:
- The customer asks for an employee or a real person
- They want to cancel, get a refund or change an order, have a complaint or a payment problem, or the case is sensitive or complex
- For a business without a store: they ask something your information and files don’t answer
The customer gets a confirmation that your team will reply, and if you set your working hours and you’re closed, when you open. The AI stays quiet in that conversation until your team takes it back, or 24 hours pass with no activity in it.
You get an alert on the dashboard and by email (you can switch it off), and on WhatsApp to a number you choose if your number is linked through ATMET Chat channels — with the reason for the hand-off and the customer’s last message. When someone on your team replies from the inbox or from their phone, the AI pauses in that conversation for 30 minutes, and you set how long.
Which number does it reply on?
It replies over the official connection (WhatsApp API). On a number connected both ways — the official connection and ATMET Chat channels — it replies within Meta’s free share of service replies, and after that over ATMET Chat channels. If your store has no number on the official connection, it can reply over ATMET Chat channels once you switch that on yourself. It never replies in WhatsApp groups: those are for your team.
What does the AI cost?
The AI is part of Pro and up, with no per-message fee from ATMET. Each account has a monthly AI allowance: you get a notice as you near it, and you contact support to raise it. Each customer has a limit too, so one customer can’t use up your allowance.
Replies over the official connection follow Meta’s pricing: the first 1,000 each month are free from Meta per number, and after that Meta charges its service rate — unless the number is also linked through ATMET Chat channels, where the replies carry on over them.
Does it learn from my past chats?
Yes, from Pro: when you connect your number it learns from your past chats once, and suggests instructions, policies and business information for you to review before you use them — it never changes what you wrote yourself. Then it deletes the chats.
What does Ultra add?
On Ultra the AI understands the images and voice notes a customer sends, once you switch it on in the AI settings, and labels your conversations itself. Without it, it asks the customer to type their question.
Which plan includes the AI?
Plus has no AI replies to your customers: it has keyword auto-replies, and “Write with AI” for your templates. The free trial opens everything below.
- Stores — Pro and up
- Answering your customers on WhatsApp from your products and their orders, and the AI assistant inside your store
- Businesses — Pro and up
- Answering your customers on WhatsApp from your business’s files
- Ultra
- Understanding customers’ images and voice notes, and AI conversation labels
Store plans and prices · Business plans and prices · Choosing an Arabic WhatsApp bot
Questions about the AI agent
What merchants and business owners ask before switching it on.
Yes. Pick Saudi Arabia and it replies in a Saudi dialect, or pick another country for its dialect. It stays in a spoken dialect even when the customer writes formally, and replies in English to a customer who writes in English.
Yes, for a store. It finds the order from the customer’s phone number or the order number, and gives its status, its items and the tracking link when there is one.
It hands the conversation to your team, tells the customer someone will reply, and alerts you on the dashboard, by email, and on WhatsApp if you set an alert number and your number is linked through ATMET Chat channels. It stays quiet in that chat until your team takes it back.
Pro and up for stores, and Pro and up for businesses. Plus has no AI replies to customers; it has keyword auto-replies.
Every plan and price →No. The AI never replies in a group. WhatsApp groups reach your inbox through ATMET Chat channels, and your team answers them.
On Ultra, once you switch it on in the AI settings. Without it, the AI asks the customer to type their question.
Only for messages sent over the official connection (WhatsApp API): Meta charges for template messages such as campaigns, and for replies after the first 1,000 each month per number. You pay Meta directly from the payment method on your WhatsApp Business account, and ATMET adds no markup. Messages over ATMET Chat channels carry no Meta charge.
Meta’s message prices by country →Try the AI agent on your customers
The free trial includes the AI: 7 days for stores from your platform’s app store, and 14 days for businesses without a store.
A question? Contact us