Data Deletion Policy.
Last updated: October 2026
ATMET is committed to respecting your right to control your personal data. This policy explains what data we store, how to request its deletion, and what happens after your request — in compliance with Meta's Platform Terms and applicable data protection standards.
How to Request Data Deletion
Submit a Request
Email privacy@atmet.app with the subject line "Data Deletion Request." Include your registered email address and, if applicable, your business name.
Identity Verification
We will verify your identity within 5 business days to ensure we are deleting the correct account. We may ask for a confirmation reply from your registered email.
Deletion Completed
Once verified, deletion will be completed within 30 days. You will receive a confirmation email when the process is complete.
Self-Service Deletion
You can also delete your account directly from the dashboard: go to Settings → Account → Delete Account. This will immediately initiate the deletion process.
What Data We Store
- •Account credentials (email, hashed password)
- •Business profile information (business name, phone number, country)
- •WhatsApp conversation logs processed through our platform
- •Salla, Zid or Shopify store integration data (orders, product catalog, customer metadata)
- •Usage logs and analytics data
- •Subscription and billing records
- •AI knowledge base (including the files you upload) and chatbot configuration you created
What Gets Deleted
Upon a verified deletion request, we will permanently delete:
- ✓Your account credentials and login access
- ✓Your business profile information
- ✓All WhatsApp conversation logs stored on our servers
- ✓Your store integration data and configurations
- ✓Your AI knowledge base (including uploaded files and their search index), chatbot configurations, and templates
- ✓All personal data associated with your account
Data We May Retain
Certain data may be retained after deletion for the following legally required purposes:
- •Financial and billing records required for tax and accounting compliance (typically 7 years, per Saudi tax law)
- •Transaction records held by Moyasar (direct payments) or by Salla, Zid or Shopify (app-store billing), under their own retention policies
- •Anonymized, aggregated analytics that cannot be traced back to you
- •Data required to investigate fraud or legal claims where we have a legitimate legal basis
WhatsApp / Meta Data
ATMET processes WhatsApp message data through the WhatsApp Business API provided by Meta Platforms, Inc. Requesting deletion from ATMET removes data stored on our servers. However, Meta may independently retain data related to your WhatsApp Business account under their own data policies.
To manage or request deletion of data held by Meta, please visit:
Payment Data
Direct payments on atmet.app are processed by Moyasar, our payment gateway, and we never store full card numbers. Payment records held by Moyasar, or by Salla, Zid or Shopify for app-store billing, follow their own retention policies. To request deletion of payment data, contact us at privacy@atmet.app.
Contact for Data Requests
We respond to all data requests within 5 business days.
privacy@atmet.appATMET Establishment (مؤسسة أتمت) Commercial Registration: 7054771048 Address: Al Khobar, Kingdom of Saudi Arabia — EADD7420