What’s new in ATMET Chat.
Every feature and improvement that reached ATMET Chat’s customers, newest first, with the day it arrived and the plan it’s on.
Last updated: 14 October 2026
- For businesses
Faster signup for businesses, no password needed
Signing up now takes three fields: business name, WhatsApp number and email, and you sign in with a code instead of a password. After signup you go straight to connecting WhatsApp with your number filled in, and add your type of business and your website now or later from Account.
- For stores
The full ATMET Chat dashboard inside Zid and Shopify
Zid and Shopify merchants can now use the full ATMET Chat dashboard, from the inbox and templates to campaigns and settings, right inside their store admin, as Salla merchants already do. It reached Shopify on October 8 and Zid on October 12.
Stores: every plan
- For stores
A redesigned AI assistant in your store
The assistant opens on a screen with a greeting, suggested questions you write, and FAQ search. It shows product cards under its answers, and tracks an order by its number. Website chats are saved in your inbox.
Stores: from Pro
- For stores and businesses
Your account remembers your language
The language you pick in the dashboard, Arabic or English, is saved to your account: your emails and WhatsApp sign-in codes follow it, and the dashboard opens in it on any device.
Every plan
- For businesses
ATMET Chat for businesses without an online store
Any business can now sign up for ATMET Chat directly, with no Salla, Zid or Shopify store, and a 14-day free trial. A business connects its WhatsApp number, imports its customer list from an Excel or CSV file with their consent confirmed, uses the inbox and campaigns, and from Pro an AI assistant that speaks for the business.
Businesses: every plan
- For businesses
Knowledge base: the AI answers from your business’s files
Upload your business’s files, PDFs, images, videos or text, to «ملفات نشاطك», and the AI assistant answers your customers on WhatsApp from what they contain.
Businesses: from Pro
- For stores and businesses
Chat alerts: an unread count, a sound and desktop notifications
The number of unread chats shows beside «المحادثات» and in the browser tab title, and while the dashboard is open a sound and a desktop notification tell you about each new chat. Each teammate chooses their own alerts.
Every plan
- For stores and businesses
WhatsApp groups in your inbox
Pick the WhatsApp groups you want in your inbox, and your team can read them, reply, quote, react and send files there. It works through ATMET Chat channels, and the AI assistant does not reply in groups.
Stores: from Pro · Businesses: from Pro
- For stores and businesses
Template builder: more buttons, and clear review results
Templates can now have up to 10 buttons, shown in the preview the way WhatsApp shows them, and fixed-text variables you write once. If Meta rejects a template or moves it to Marketing, you see why and get an email and an alert. For stores: carousel templates for abandoned-cart reminders.
Every plan
- For stores and businesses
“Write with AI” for your templates
Pick a template’s purpose, variables and language, and AI writes up to three drafts of the header, body and footer, built to pass WhatsApp’s rules, for you to choose from and edit before sending the template to Meta.
Stores: every plan · Businesses: every plan
- For stores and businesses
An unsubscribe button for your templates, and finer opt-outs
Add the ready-made unsubscribe button to your Marketing and Utility templates, and choose what it stops: AI replies, campaigns or notifications. Opt-outs show on the campaign card, the excluded-numbers page and the customer’s profile.
Every plan
- For stores
“Revenue from ATMET”: the sales your messages brought in
A card on your home page shows the value of orders placed within 7 days of an automated message reaching the customer, split between abandoned carts, campaigns and back-in-stock alerts. Each campaign shows the orders credited to it and their value on its card and in its report.
Stores: every plan
- For stores and businesses
Campaigns, rebuilt: your pace, live progress, results export
Choose how fast a campaign sends, and watch its progress and expected finish time live. Before activation ATMET Chat checks the payment method, template, daily limit and audience, and emails you if a campaign pauses automatically. Afterwards, export the results as Excel or CSV and start a new campaign for the people it missed.
Stores: every plan · Businesses: every plan
- For stores and businesses
Home-page set-up steps based on what you’ve done
Your home page shows alerts, set-up steps and suggestions based on what you have actually done, and each step goes away once it’s done. During the free trial, every feature carries a tag naming the plan it needs, so you can choose your plan before the trial ends.
Every plan
- For stores
Exclude payment methods from ATMET Chat’s coupons
Choose payment methods, such as Tamara, that the discount coupons ATMET Chat creates for your customers on Salla and Zid won’t apply to.
Stores: every plan
- For stores and businesses
A number linked through ATMET Chat channels does it all
If your number is linked only through ATMET Chat channels, you can now reply from the inbox and, from Pro, turn on the AI assistant for it. Customers see their message marked read, then “typing…”, before the reply arrives.
Every plan
- For stores
Back-in-stock alerts: a form you customize, and Zid’s own waitlist
Customize the back-in-stock form’s text, colour and success message from the dashboard with a live preview; it asks for the shopper’s name and fills in their number when they are signed in to a Salla store. On Zid, the alert goes to the people on Zid’s own waitlist when the product is back.
Stores: from Ultra
- For stores
“Hide from AI”: products your assistant won’t offer
From the products page, hide any product from the AI assistant so it never offers it to customers, without changing anything in your store.
Stores: from Pro
- For stores and businesses
Search inside messages, and act on several chats at once
Inbox search covers names, numbers and message text, and shows the snippet that matched. Select several chats to assign them, add or remove a label, or close them all at once.
Every plan
- For stores and businesses
Bigger campaigns from a file, spread over several days
A campaign’s file audience takes up to 100,000 rows, and a big campaign runs over several days within the daily limit Meta sets, with an estimate of its cost and duration. Campaigns no longer reorder your inbox.
Stores: from Pro · Businesses: every plan
- For stores
Workflows: a simpler builder, started by store events
The new workflow builder has ready-made blocks in plain words, one send step, condition branches, and a test run before going live that explains any problem in a plain sentence. Workflows start from store events and order statuses, including Zid’s sub-statuses.
Stores: from Ultra
About this page
How it’s written, and when it changes.
A change that ATMET Chat’s customers can see or use: a new feature, a new plan, or a notable improvement, on the day it reached them. A feature still being tested, or switched on for some accounts only, waits until it reaches everyone.
An entry is added when a change reaches customers, usually several a week. The «Last updated» date at the top is the newest entry’s.
Each entry names the plan it starts on, for stores and for businesses, from the same feature list as the pricing page. During a free trial you get every feature.
Try what’s new yourself
Stores get a 7-day free trial from their platform’s app store; businesses without a store get 14 days.
Have a question? Contact us