Recover abandoned carts on WhatsApp.
When a customer leaves a cart in your Salla, Zid or Shopify store, they get one WhatsApp reminder with a link to their cart, which can carry a single-use discount code. From Plus.
7-day free trial · For Salla, Zid and Shopify stores
Last updated: 15 October 2026
How does the abandoned cart reminder work?
Salla and Zid tell ATMET Chat as soon as a cart is left in your store, and on Shopify every checkout that isn’t completed counts as an abandoned cart. On Salla and Zid, ATMET Chat also checks your store’s cart list itself every so often, so a missed notice doesn’t lose a fresh cart.
Each abandoned cart gets one WhatsApp reminder, in your own words. If the customer changes the cart before it goes, the timer starts again from the last change.
- The customer’s name, the cart total and the products in it
- A link that opens the customer’s own cart — on the official connection you can put it in a button
- A single-use discount code, if you switch coupons on
- The installment amount: the cart total divided by the number of payments you choose, from 2 to 12
When does the reminder go out?
One hour after the cart is reported, and you can change that in hours and minutes in the settings. On Salla, Salla itself reports a cart about an hour after it is left, so your delay comes after that. On Shopify the delay counts from the checkout, and starts again whenever it changes.
Sent over ATMET Chat channels, a reminder due at night waits until 9 a.m. in the customer’s time zone, and goes only between 9 a.m. and 9 p.m. Reminders all start switched off, and you switch them on.
When is no reminder sent?
ATMET Chat checks before every reminder, and sends none when:
- The customer completed the order from the cart
- The customer placed any order in your store in the last 24 hours
- The customer got a cart reminder in the last 24 hours — at most one per number a day
- The customer asked to stop messages, such as «توقف» or "stop"
- The cart is more than six hours past its reminder time
- The cart is older than your store’s WhatsApp connection
How do cart coupons work?
ATMET Chat creates the coupon in your own store at the moment it sends, and it can be used once. You choose a percentage or a fixed amount, the minimum order, and how many days it stays valid — or two discounts by cart value: a bigger one for carts above an amount you set.
On Salla and Zid the coupon can give free shipping and exclude payment methods, and on Salla it can exclude discounted products.
On Plus the code is random, like TMPA1B2C3. From Pro it carries the customer’s first name and four digits, like Khalid4821.
What does a reminder message cost?
Over ATMET Chat channels there is no Meta charge. Over the official connection, a cart reminder is a marketing template message: Meta charges for it by the customer’s country, and you pay Meta directly, with no ATMET markup.
If Meta holds the message back under its per-customer limit on marketing messages, ATMET Chat tries once more a day later, and you are not charged for the message that didn’t arrive.
What have cart reminders brought stores?
Sales from cart reminders
522K+ SAR
Sales from orders placed within 7 days of a cart message reaching the customer, across every store that uses ATMET Chat, counted since July 2026, as one total with no names. The same «Revenue from ATMET» rule as your dashboard: when a customer got more than one message, the order counts for the last one.
Which plan includes cart recovery?
Cart recovery is on Plus and up for Salla, Zid and Shopify stores, and the free trial opens everything below.
- Plus and up
- The cart reminder with its link, the random single-use coupon, the installment amount, and campaigns to shoppers who left a cart
- Pro and up
- Coupons that carry the customer’s name
- Ultra
- Workflows that start from an abandoned cart: more than one message, waits, and buttons the customer taps
- Business plans
- No cart recovery: it needs a Salla, Zid or Shopify store
Questions about cart recovery
What merchants ask before switching the reminder on.
One per abandoned cart, and at most one cart reminder per number in 24 hours. A sequence of several messages — a second reminder, a wait, buttons — is a workflow, on Ultra.
No. ATMET Chat checks before sending: a cart the customer completed gets no reminder, and neither does a customer who placed any order in your store in the last 24 hours.
Yes. The default is one hour, and you set it in hours and minutes. On Salla, Salla reports a cart about an hour after it is left, so your delay is added after that.
No. Each code is created in your store when the reminder is sent, for that customer, and works once. You set how many days it stays valid and the minimum order.
Yes. On Shopify a checkout that isn’t completed is the abandoned cart, the link opens it again, and the discount code is created in your Shopify store. Free shipping and payment-method rules on the code are Salla and Zid only.
ATMET Chat for Shopify →Only for messages sent over the official connection (WhatsApp API): Meta charges for template messages such as campaigns, and for replies after the first 1,000 each month per number. You pay Meta directly from the payment method on your WhatsApp Business account, and ATMET adds no markup. Messages over ATMET Chat channels carry no Meta charge.
Meta’s message prices by country →Switch on cart recovery in your store
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