Terms of Service

By accessing or using the Atmet platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

These Terms constitute a legally binding agreement between you (or the business entity you represent) and Atmet. By using the Services, you represent that you have the authority to enter into this agreement.

Atmet provides a WhatsApp Business automation platform including:

•AI-powered chatbots for customer service on WhatsApp

•Deep integration with Salla and Zid e-commerce platforms

•Automated notifications (order confirmations, shipping updates, abandoned cart recovery)

•Unified WhatsApp inbox for team management

•WhatsApp Business API connectivity (QR-based and official Meta-certified connection)

•Analytics and reporting tools

Service features vary by subscription plan. We reserve the right to modify, enhance, or discontinue features with reasonable notice.

You must be at least 18 years of age to use our Services. Our Services are designed for business use only. By using the Services, you represent that:

•You are using the Services for a lawful business purpose

•You have the authority to bind your business to these Terms

•Your use complies with all applicable laws and regulations in your jurisdiction

You must create an account to access our Services. You agree to:

•Provide accurate, current, and complete registration information

•Maintain and promptly update your account information

•Keep your login credentials confidential

•Notify us immediately of any unauthorized account access at support@atmet.app

•Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

Subscription Plans: Our Services are offered on a monthly subscription basis. Plan details and pricing are available at atmet.app/pricing.

Payment Processing: All payments are processed by our third-party payment processor, which acts as our Merchant of Record. By subscribing, you authorize the payment processor to charge your payment method on a recurring monthly basis. You are also bound by the payment processor's own terms of service and privacy policy.

Billing: Subscriptions renew automatically each billing period. You will be charged at the start of each billing cycle. Our payment processor handles all invoicing, VAT/tax collection, and payment compliance.

Price Changes: We may change subscription prices with at least 30 days' notice. Continued use after the price change takes effect constitutes acceptance of the new pricing.

Failed Payments: If a payment fails, we will attempt to retry the charge. Access may be suspended if payment cannot be collected after reasonable attempts.

Given the digital and immediately accessible nature of our Services, we generally do not offer refunds after a billing period has commenced.

Exceptions: We will consider refund requests in the following cases:

•A material, demonstrable failure of our platform that prevented you from using core features, reported within 7 days of the billing date

•Duplicate charges due to a billing error

Free Trials: We may offer free trial periods. You will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will automatically begin and you will be charged.

To submit a refund request, contact support@atmet.app with your account email and description of the issue. Refund requests are handled in coordination with our payment processor.

Our Services are built on the WhatsApp Business API provided by Meta Platforms, Inc. By using our Services to send WhatsApp messages, you agree to:

•**Meta's WhatsApp Business Terms of Service:** https://www.whatsapp.com/legal/business-terms

•**WhatsApp Business Messaging Policy:** https://www.whatsapp.com/legal/business-policy

•**Meta's Platform Terms:** https://developers.facebook.com/terms

Prohibited WhatsApp Uses:

•Sending unsolicited bulk messages or spam

•Sending content that violates Meta's content policies (hate speech, violence, adult content, etc.)

•Impersonating other individuals or businesses

•Sending messages to users who have not opted in to receive communications from your business

•Using the API to send messages for purposes other than legitimate business communication

Consequences: Violations of Meta's policies may result in Meta suspending or terminating your WhatsApp Business number independently of any action we take. Atmet bears no liability for consequences arising from your violation of Meta's policies.

You may not use our Services to:

•Send spam, unsolicited commercial messages, or phishing communications

•Violate any applicable local, national, or international laws or regulations

•Infringe on intellectual property rights of any party

•Transmit malware, viruses, or other harmful code

•Attempt to gain unauthorized access to our systems or other users' accounts

•Scrape, harvest, or collect user data without authorization

•Engage in deceptive, fraudulent, or misleading practices

•Harass, abuse, or threaten any individual

•Interfere with the proper functioning of our platform

We reserve the right to investigate and take appropriate action against violations, including account suspension or termination.

Our IP: The Atmet platform, including all software, designs, algorithms, content, trademarks, and brand elements, is owned by Atmet and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services during your active subscription.

Your Data: You retain full ownership of your business data, customer data, and content uploaded to the platform. You grant us a limited license to process this data solely to provide and improve the Services.

Feedback: Any suggestions, ideas, or feedback you provide to us may be used by Atmet without any obligation to compensate you.

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

•Warranties of merchantability or fitness for a particular purpose

•Warranties of uninterrupted or error-free service

•Warranties regarding the accuracy or reliability of AI-generated responses

•Warranties related to third-party integrations (Meta, Salla, Zid, or our payment processor)

AI-generated content may occasionally be inaccurate or inappropriate. You are responsible for reviewing automated responses and ensuring they meet your business standards.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ATMET SHALL NOT BE LIABLE FOR:

•Indirect, incidental, special, consequential, or punitive damages

•Loss of profits, revenue, data, or business opportunities

•Damages resulting from your reliance on AI-generated content

•Damages arising from third-party actions (including Meta suspending your WhatsApp number)

•Service interruptions or outages

In no event shall our total liability to you exceed the amount you paid to us in the three (3) months preceding the claim.

You agree to indemnify, defend, and hold harmless Atmet, its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including legal fees) arising from:

•Your use of the Services in violation of these Terms

•Your violation of Meta's WhatsApp Business API policies

•Your infringement of third-party rights

•Any content you transmit through our platform

By You: You may cancel your subscription at any time through your dashboard or by contacting support@atmet.app. Cancellation takes effect at the end of the current billing period; no partial-period refunds are issued.

By Us: We may suspend or terminate your account immediately if you:

•Violate these Terms or Meta's API policies

•Engage in fraudulent or illegal activity

•Fail to pay subscription fees after multiple attempts

Upon termination, your access to the Services ceases and we will delete your data according to our retention policy.

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these Terms or your use of the Services shall be subject to the jurisdiction of the competent courts in Riyadh, Kingdom of Saudi Arabia.

Before initiating any legal action, you agree to first attempt to resolve the dispute by contacting us at support@atmet.app and allowing 30 days for resolution.

We reserve the right to modify these Terms at any time. We will notify you of material changes at least 14 days in advance by email or by a prominent notice on our platform. Your continued use of the Services after the effective date of changes constitutes acceptance of the updated Terms.

For questions about these Terms:

Email: support@atmet.app

Atmet — Riyadh, Kingdom of Saudi Arabia