ATMET Chat on Zid: the WhatsApp automation playbook for your store

Your Zid store knows everything about your orders, customers and products, and your customers are on WhatsApp every day. ATMET Chat brings the two together: it reads what happens in your Zid store, sends your customers the right WhatsApp message at the right time, and answers their questions from your store's data.

This guide walks you from installation to everything ATMET Chat does on Zid, with the plan each feature starts on.

How do you install ATMET Chat from the Zid App Market?

1. Open ATMET Chat's page on the Zid App Market.
2. Press subscribe and choose your plan, monthly or yearly. Every plan starts with a 7-day free trial with every feature open, and you pay through Zid.
3. Approve the app's permissions. Zid shows you the data ATMET Chat needs before you agree.
4. ATMET Chat opens with you already signed in, with no password, and you can use all of it from inside your Zid dashboard.

After installation, ATMET Chat imports your products and customers from Zid and starts receiving your new orders, and Zid adds the WhatsApp button to your storefront automatically — you control its look from the ATMET Chat dashboard, with no edits to your store's code. Details are on the ATMET Chat for Zid page.

How do you connect your WhatsApp number?

From the WhatsApp page in your ATMET Chat dashboard, in two ways:

• Official WhatsApp API connection: your number connected to Meta's official WhatsApp interface, by signing in with Facebook and choosing your Business Portfolio. You can connect a new number, or your current WhatsApp Business app number, in which case the app keeps working on your phone.
• ATMET Chat channel: your number linked as a device by scanning a code from "Linked devices" in WhatsApp, on every plan with no message fees.

Campaigns go through the official connection only, and if you connect your current app number both ways, you choose the route for each notification. A new number connected to the official API without the app can't also take the ATMET Chat channel, so the official connection is its only route. The official connection steps are the same on every platform, and they're laid out in detail in the guide Connecting Salla to official WhatsApp.

Which order messages does ATMET Chat send on Zid?

From the Plus plan, on the Automatic notifications page:

• New order: a confirmation message the moment the customer's order is created on Zid.
• Order status updates: a message when the order's status changes, with one default text for every status or your own wording for each of Zid's statuses: New, Preparing, Ready, Out for delivery, Delivered, Canceled. In the status message you can add the shipping company, the tracking number and the tracking link.

Does ATMET Chat send the Zid invoice with the order message?

Yes — this one is Zid's: if invoices are switched on in your Zid store, you can attach the order's invoice as a PDF to the order message, using a template on the official connection. The invoice with the order message starts on the Plus plan.

How do you recover abandoned carts on Zid?

When a customer leaves their cart, ATMET Chat receives Zid's abandoned cart alert, backed by a regular check that catches any cart whose alert never arrived. It then sends the customer one WhatsApp reminder after the delay you set — one hour by default — with a link back to their cart. Customers who already bought don't get it.

The reminder can carry a discount coupon that ATMET Chat creates in your Zid store, usable once. Coupon options on Zid include free shipping and excluding certain payment methods. Cart reminders start on the Plus plan, and the code carrying the customer's name on Pro.

Everything is covered in the abandoned cart guide.

How do you ask for and reply to reviews on Zid?

• Review request: ATMET Chat sends it once the order becomes Delivered — 24 hours later by default — with the link to the order page on Zid, where the customer leaves their review.
• Replies to reviews: ATMET Chat checks your Zid store's reviews every half hour and sends the customer a reply that depends on their star rating from 1 to 5, with an optional coupon.

Review requests and replies start on the Plus plan. Example messages are in the review request guide.

How do you send WhatsApp campaigns to your Zid customers?

From the Plus plan you send a campaign to your Zid store's customers or to cart abandoners, with a marketing template approved by Meta on the official connection, sorted and filtered by their orders, carts and past campaigns. From the Pro plan you can upload your own list from an Excel or CSV file. After each campaign you see how many messages were delivered and read, and the orders and revenue that followed.

How does the AI reply to your Zid customers?

From the Pro plan, the AI assistant answers your customers' WhatsApp messages from your store's products, from their orders by order number or phone, from Store information, which ATMET Chat fills in from Zid, and from Store policies, which you write yourself. When a customer needs a person, it escalates the conversation to your team.

From the Pro plan the assistant also works inside your store's widget, and tracks an order by its number for site visitors.

What does Zid's data add to your messages?

Zid gives ATMET Chat data you can add to your messages from the variable buttons, including:

• {Cashback amount}, the cashback the customer earned on their order.
• {Short address}, the short national address.
• The customer's birthday recorded on Zid, for a birthday message from the Pro plan.

What about back-in-stock alerts on Zid?

On the Ultra plan, when a sold-out product comes back, a WhatsApp alert reaches everyone who signed up to Zid's own "notify me when available" list — per product. ATMET Chat reads Zid's list without changing it, and Zid keeps emailing the people on it as usual.

What do you pay Meta for messages?

On the official connection, Meta charges for template messages by type and the customer's country, paid to Meta directly with no commission from ATMET. In Meta's current pricing, the first 1,000 service replies a month are free per number. The ATMET Chat channel has no message fees. Rates by country are on the Meta pricing page.

What have stores achieved with ATMET Chat?

The merchant results page shows ATMET Chat's figures, read straight out of the system. On 14 October 2026, across stores on Salla, Zid and Shopify since counting began in July 2026, more than 789K SAR in sales came after ATMET Chat messages, of which 509,132 SAR came after cart reminders. An order counts when it is placed within 7 days after an ATMET Chat cart reminder, campaign or back-in-stock alert reached the same customer; cancelled orders don't count, and an order is credited to the last message only.

Which plan suits your Zid store?

• Plus (49 SAR a month): order messages and the Zid invoice, cart reminders with a temporary coupon, review requests and replies, campaigns to your store's customers, and the WhatsApp button.
• Pro (99 SAR): everything in Plus, plus the AI assistant on WhatsApp and in the widget, the code in the customer's name, birthday messages, campaigns from an Excel file, and new-order alerts for your team.
• Ultra (249 SAR): everything in Pro, plus back-in-stock alerts, the new customer welcome, custom automation workflows, and team performance stats.

Prices are before VAT, and the app's page on Zid shows them including 15% VAT. A yearly plan is available too. Details are on the pricing page.

How do you start?

1. Install ATMET Chat from the Zid App Market and choose your plan.
2. Open the WhatsApp page and connect your number.
3. Under Automatic notifications, turn on order confirmations and status updates, then cart reminders and review requests.
4. From the Pro plan, fill in Store policies and turn on the AI assistant.

Everything ATMET Chat does for stores is on the ATMET Chat for stores page.