WhatsApp customer service for businesses: how ATMET Chat helps restaurants, clinics and salons

A restaurant, a clinic, a salon and a services office all know the same scene: customers write on WhatsApp all day. They ask about prices, location and opening hours, ask for an appointment, send a photo or a voice note, and expect a quick reply. Usually all of it lands on one phone held by one person.

ATMET Chat turns your business's WhatsApp number into a complete customer service setup, with no online store needed: your number, your files and your team are enough. This guide explains what it does for your business, the plan each feature starts on, and how to try it free for 14 days.

Why does your business need to organise its WhatsApp chats?

When one employee answers WhatsApp from one phone, most businesses hit the same problems:

• Repeated questions eat the day. "How much is it?", "Where are you?" and "When are you open?" arrive every day in the same words, and the employee types the same answer each time.
• Nobody sees the whole picture. With several employees, nobody knows who answered whom, or who is still waiting for a reply.
• Messages after hours wait until morning. And a customer who got no answer may ask someone else.
• Offers don't reach past customers. There is no organised way to send a seasonal offer or news to the people who have dealt with you before.

ATMET Chat answers each of these problems with a specific feature, and each feature starts on a known plan.

What does ATMET Chat do for a business without an online store?

The business plans are built for a business that doesn't sell through an online store. These are their features, with the plan each one starts on:

• A WhatsApp inbox for you and your team: Plus and up.
• Keyword auto-replies: Plus and up.
• WhatsApp campaigns from an Excel or CSV file: Plus and up.
• AI customer service that answers from your files: Pro and up.
• WhatsApp groups in your inbox: Pro and up.
• Understanding customer images and voice notes, AI labelling, Workflows (Beta) and team performance statistics: Ultra.

Because these plans are for a business without a store, they don't include store features such as order notifications, abandoned carts or review requests. The full details are on the businesses page.

How does the shared inbox work for your team?

Every WhatsApp conversation your business has arrives in one place. You add your staff to reply from the same number, and assign each conversation to a person or a whole team, so everyone knows which chats are theirs and the manager sees who is waiting for a reply.

You also label conversations yourself, so you can get back to them quickly and sort customers by what they need.

An example from a clinic: every appointment request lands in your inbox, and you assign it to the receptionist, who replies to the patient and confirms the slot. ATMET Chat doesn't book appointments itself: the request reaches your team, and a person on your team confirms it.

An example from a real estate office: every enquiry about a project lands in your inbox, and you assign it to an agent on your team who follows it through.

The inbox and adding staff are on every business plan, from Plus.

How do you answer repeated questions without AI?

With keyword auto-replies. A customer asks about "prices", "location" or "opening hours" and gets your ready reply at once, even on Plus, with no AI.

You write one ready reply for each keyword, once. Some examples:

• "location": your address and a map link.
• "hours": your working days and hours.
• "prices": a summary of your price list, or where the customer can find it.
• "areas": the neighbourhoods you cover, for a home services business for instance.

The customer gets an instant answer to simple questions, and your team is free for the conversations that need a person.

How does the AI answer from your business's files?

From Pro, the AI replies to your customers on WhatsApp from your business's files. You upload your menu, price list and brochures, as PDFs, images, videos and text, and the AI answers your customers' questions from them around the clock, handing the chat to your team when it needs a person.

These files are the "knowledge base", a feature of the business plans only. Examples of what to upload by business:

• Restaurant or café: your menu and price list, so it answers about dishes and prices.
• Clinic: a file of your services, prices and doctors' hours, so it answers patients around the clock.
• Salon: your services and price list, so it answers "how much is…?" even after hours.
• Real estate office: your project brochures, floor plans and videos, so it answers about sizes, prices and locations.
• Education and training: your course schedule and fees, so it answers about dates and fees.

Pro also has "Learn from your chats": when you connect your number, ATMET Chat reads your recent chats with customers once, writes from them whatever you left empty in your AI assistant's instructions, then deletes the chats.

The AI assistant doesn't replace your team. It takes the questions whose answers are in your files, and leaves them the conversations that need a decision or a personal touch.

What does the Ultra plan add for your business?

Ultra is for a business that wants the most automation. On top of everything in Pro it adds:

• Understanding customer images and voice notes. A salon customer sends a photo of the cut or style they want, or a home services customer sends a photo of the fault or a voice note explaining it, and the AI understands it and replies. This feature starts switched off, and you turn it on in the AI settings.
• AI labelling. It reads the conversation and applies the label that fits from your labels, such as "buy" or "rent" in a real estate office.
• Workflows (Beta). Fuller automation you build yourself: wait before the next step, hand the chat to a teammate, or pass it to the AI. Replying to a customer's message with text or buttons, and conditions on that message, come with the Plus plan.
• Team performance statistics. They show how fast each person on your team replies.

How do you send a WhatsApp campaign from an Excel file?

From Plus, you upload a file of your customers' numbers and send them a WhatsApp campaign on a Meta-approved template, each message filled in with that person's details from the file. Campaigns go out over the official connection only.

Before a campaign, you import your contacts with their consent confirmed, so the campaign goes to customers who agreed to hear from you. Examples of business campaigns:

• A restaurant sends its weekend offer.
• A salon sends seasonal and Eid offers.
• A home services business sends an air-conditioning service offer to past customers before summer.
• A training centre announces a new course to past trainees.

Every campaign needs a template that Meta approves, and Meta says review can take up to 24 hours. To write the template faster, every plan has "Write with AI": you describe the message's purpose in your own words, and the AI writes up to three versions of the template for you to pick from and edit before sending it to Meta.

Meta charges for each message in a campaign, and sets how many people you can message in a day. Message prices by country are on the Meta pricing page.

How do you connect your business's number to ATMET Chat?

Every plan has two ways to connect your number, and you can use both together:

• The official connection (WhatsApp API): Meta's official WhatsApp interface. It allows campaigns on Meta-approved templates, and interactive messages with buttons and lists. The first 1,000 replies a month to your customers are free from Meta for each number, and after that they cost Meta's service message rate. You pay Meta's fees to Meta directly, and ATMET adds no markup. We explain this interface in detail in What is the official WhatsApp API?.
• ATMET Chat channels: completely free, over ATMET Chat's servers, with no Meta fees on their messages. Your number is linked as a linked device, like WhatsApp Web, so the app on your phone keeps working as usual. They suit day-to-day replies, have limits on sending speed and don't support bulk campaigns. WhatsApp groups in your inbox (Pro and up) need this connection, and your team answers them, not the AI.

We recommend starting with the official connection (WhatsApp API), then adding ATMET Chat channels, so your number works both ways at once.

If your number is on the WhatsApp Business app, the app keeps working on your phone with the same number alongside the official connection, through a Meta feature called coexistence that we explain in our coexistence guide. A number that isn't on the WhatsApp Business app moves to the official connection when you register it there, and stops working in the app.

Which business plan suits your business?

Prices are in Saudi riyals, and the price shown is exactly what you pay, with no tax added. ATMET bills you directly, with no app store in between.

The yearly plan is paid once: 12 months for the price of 11, a free month on every plan.

How to choose:

• Plus if what you need is to organise your team's chats, ready answers to repeated questions, and campaigns to your customers.
• Pro if your customers ask a lot and the answers are in your files, and you want replies around the clock.
• Ultra if your customers send images and voice notes, or your team is large and you want to measure how it performs.

A plan change takes effect at your next renewal. Compare the plans in full on the business plans.

How do you start the 14-day free trial?

You sign up directly and try it free for 14 days, with no card. The free trial opens every Ultra feature for 14 days, no credit card needed, so you try the AI and the knowledge base on your real customers before you pick your plan.

After the trial:

1. Nothing is charged automatically, because the trial asks for no card.
2. To continue, you subscribe from the "Account" page in your dashboard, by card (mada, Visa or Mastercard) or Apple Pay, and the saved card renews your plan automatically.
3. If you don't subscribe, the plan's features stop and your WhatsApp number is disconnected, and your data is kept for 30 days.

Start from the businesses page, or open a business account directly.